S3E22: How to Create a Million Dollar Greeting - Leading a Culture of Extraordinary Customer Service - with Dan Sachs

For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:

• Ari Weinzweig (Zingerman’s Delicatessen)
• Rob Siefker (Zappos)
• Mike McDerment (FreshBooks)
• Steve Hindy (Brooklyn Brewery)
• Richard Coraine (Union Square Hospitality Group)
• Mark Hoplamazian (Hyatt Hotels)
• Paul Spiegelman (BerylHealth)
• Jerrod Melman (Lettuce Entertain You Enterprises)
• Nick Sarillo (Nick’s Pizza & Pub)

Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America.

 

In this show we cover:

• How to establish a clear vision and back it up with action
• How to become the type of leader who inspires their employees to provide world class customer service
• How to generate loyalty in employees and get them to exhibit “citizenship behavior”
• How to motivate your employees to provide great service
• What it means to build a culture

 

Find Dan Sachs Online:

Buy his book, Million Dollar Greeting: https://amzn.to/2panO7b

https://www.themilliondollargreeting.com/

 

I’d like to personally invite you to join The Inner Circle. Check out the website and message Natalee with any questions (@nataleechamplin on Instagram, Natalee Allen Champlin on Facebook)

• http://www.menteepodcast.com/innercircle

 

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